Terms & Conditions

1) Terms & Conditions

2) The Electronic Commerce (EC Directive) Regulations 2002 and The Consumer Protection (Distance Selling) Regulations 2000.

3) Data Protection Act 1998 and Privacy

  1. Terms & Conditions

These Terms and Conditions of Trading apply to all consumer contracts between Des1gned (trading as Cooloos) and the Customer (‘you/your’) in relation to all sales of goods and services. Additional terms and conditions apply to sales made through our Internet/Web Site, as set out below in Clause 10.

1.1. Product Specifications

1.1.1 We have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.

1.1.2 Goods supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the goods supplied will be of equivalent value, functionality and appearance.

1.2. Measurements

The measurements of all items made by us will be as accurate as possible, but are nevertheless approximate.

1.3. Payments

1.3.1 When paying by PayPal, the PayPal fees are not refundable. This is PayPal Terms and Conditions as of 2019.

1.4. Delivery

1.4.1 For all purchases we will contact you to arrange a delivery date.

1.4.2 If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date, we may charge fee for subsequent delivery attempts.

1.4.3 If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof.

1.4.4 Time of delivery is not of the essence in these Terms and Conditions of Trading. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Des1gned or delay due to any reasonable rescheduling of delivery. We endeavour to deliver all products within 4 weeks.

1.4.5 IMPORTANT: Please note that if a delivery time is booked in and there is nobody to meet the driver, we may make a charge for redelivery.

1.5. Returns and Refunds

When paying by PayPal, the PayPal fees are not refundable. This is PayPal Terms and Conditions as of 2019.

1.6. Guarantees

1.6.1 The provisions of this clause 7 apply in addition to your statutory consumer rights in relation to faulty or misdescribed goods. These rights are not affected by the guarantee.

1.6.2 For the purpose of this clause 7 the guarantor is, Des1gned.

1.6.3 No guarantee is given for any period after delivery

1.8. Other Services

1.9 Internet/Web Purchases

The following terms and conditions in this clause 10, apply only to purchases made through the Internet/Web

1.9.1 In respect of all other purchasers you have the right to cancel your order up to 14 days after the delivery date. You must keep the product in a saleable condition and retain the original packaging in the condition it was provided.

1.9.2 Should you require a refund or you have any other query or complaint, please contact us, Please note PayPal fees cannot be refunded.

1.9.4 The following clauses apply to our Internet Site and Internet/Web orders only:

1.9.5.1 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee that your monitor will accurately reflect the colour of the product delivered.

1.9.5.2 The contract shall not be concluded until we have received your valid credit card charge or debit card payment details and we have accepted the order by way of a confirmation by return e-mail to the address you have given us during the registering procedure and on ordering.

1.9.5.3 Every effort is made to ensure the complete accuracy of our website however some prices/details may change from time to time and it is possible that error may occur. We will use our best endeavours to rectify any errors as swiftly as possible but we cannot be responsible for any losses incurred.

1.9.5.4 We are entitled to refuse any order placed by you.

1.9.5.5 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the website. We cannot accept any liability for any particular material on the website or as a result of any use or reliance placed upon information contained on the website.

1.9.5.6 Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk. You will be solely responsible for any damage to your own computer systems or loss of data that results from the download of such materials.

1.9.6 The above do not affect your statutory rights.

1.10. Data Protection

1.10.1 Des1gned is a registered data controller in accordance with the Data Protection Act 1998 (‘the Act’). We process your personal data in accordance with the Act. 1.12 Applicable Law These Terms and Conditions of Trading are governed by and are to be construed in accordance with the laws of The United Kingdom

  1. The Regulations

Des1gned is obliged by law to provide the following information. The website www.cooloos.com is operated and owned by Des1gned.

  1. Data Protection Act 1998 and Privacy

We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure.

Privacy Policy Protecting your privacy In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms. If you do not want us to use your personal data to contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, please contact us at hello@coolools.com.

Our safe shopping guarantee Whenever you provide us with personal information, we offer the use of a secure server. The information you send us regarding your purchase will be encrypted. This makes it extremely difficult to read even if it is wrongly intercepted.

We use remarketing with Google Adwords and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites that have the Google Display Network implemented.

Protecting your privacy In a few areas of our website we will ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service to you. For example: for your personal order history on our feedback forms.

We do not sell, trade or rent your information to others. You can be sure it will remain confidential and will be used only to help us build a better relationship with you.